Hotel Forum

The 2018 Hotel Forum is an opportunity for hotel GMs, senior executives and HR staff to discuss and debate the thorny issues and get the latest and most relevant information. There's also time for networking with your sector peers.

Where: Cordis, Auckland

When:  Wednesday 04 July 2018

Time:    9.30am - 12.00pm

Registration from 9.15am, followed by forum presentations & discussions.

A light lunch will be available 12.00pm-12.30pm.


This year's Hotel Forum topics include:

* Revenue management with Melissa Kalan

* Employment law update with Fiona McMillan

* Immigration update with Andrew Johns

* Disaster resilience with Nancy Brown

2018 Hotel Forum Presentations

Nancy Brown

PhD Candidate, Joint Centre for Disaster Research, Massey University

Nancy A. Brown is PhD candidate in Emergency Management at Massey University, Wellington, New Zealand. Originally from Southern California, she earned a MS at California State University, Long Beach in Emergency Services Administration while working as the Emergency Preparedness Coordinator for The Hotels at the Disneyland Resort® in Anaheim, California. Nancy brings the practical experience of working in a number of multi-national hotel chains to her academic studies of disaster resilience within the hotel sector. Her long-term objects are to develop pragmatic ways for hotel management to build disaster resilience that also enhance the hotel’s profitability and long- term customer-service goals.

Andrew Johns

Sector Relationship Manager - Tourism, Immigration New Zealand (INZ)

Andrew is a born and bred Wellingtonian and a regular traveller to China over the past 20 years including living there for 5 years. He previously worked at Tourism New Zealand as the China Market Development Manager.

Andrew has been INZ's Tourism Sector Relationship Manager for the past four years involved in a wide range of immigration initiatives with a tourism focus, including the development and implementation of a range of tourism industry partnerships, work visa related initiatives in the Queenstown Lakes Region.  He engages directly with employers and the industry on visa policy changes and INZ’s monthly immigration data insights report assisting tourism sector businesses stay up-to-date with key immigration related developments and to better understand INZ’s requirements.

Melissa Kalan

Founding Director, Australian Revenue Management Association, APAC

Melissa Kalan is the Founding Director of ARMA providing revenue management (RM) education solutions to the wider accommodation industry via the ARMA online yield academy, face to face workshops and the annual APAC Revenue Management Summit.

The ARMA online yield academy provides access to quality affordable revenue management education and helps employers upskill their staff and meet a training obligation in this specialised discipline.

Her background includes revenue management positions within Qantas Airlines and The Ritz-Carlton, Hotel Company where she held the role of Director of Revenue Management for their two Sydney properties The Ritz-Carlton, Sydney and Double Bay.

Melissa implemented best-practice techniques at various Ritz-Carlton properties in the Asia Pacific region and wrote the first nationally accredited short course in revenue management which is currently listed on the national training register.

With a passion for revenue management education in the accommodation space Melissa is creating a fast-growing network of revenue management focused professionals and organisations.

Fiona McMillan

Partner, Lane Neave

Fiona specialises in assisting employers with all employment law related advice involving all processes from restructurings to disciplinary matters.  She has built strong relationships within a number of different industries including corporate, tourism and manufacturing.

Fiona has a hands-on style of practise which involves working in a business as opposed to working alongside it.  This is where Fiona’s Human Resources experience comes in.  Fiona often undertakes HR audits and internal investigations and assists with the day to day HR functions of a business.

Although Fiona is based in Auckland she works with clients in all parts of the country.  Fiona regularly presents employment law seminars around New Zealand.

Arrow ...