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New Zealand Hotel Industry Awards 2019

Give your top employees the public recognition they deserve – nominate them now for the New Zealand Hotel Industry Awards 2019.

The Awards recognise many of the key roles that go into running a successful hotel – from the housekeeping, to food and beverage, to the general manager.

The nomination process isn’t onerous and there are plenty of benefits for winning, including:

  • recognising your outstanding staff publicly
  • boosting staff morale
  • helping attract and retain good employees
  • setting a benchmark of excellence for others to aspire to
  • generating excellent PR for your hotel.

Watch this video to find out what some of the 2018 winners say about the benefits of entering and winning.

Award Categories

Click on the links below to download the criteria and submission guidelines or to complete the online form. This year all nominations must be submitted via the online form.

We suggest you complete the online nomination form in one session. However, until you click submit at the end of the form, you will be able to go back and make changes. Full details are included on the nomination form.


- Hotel Industry Administration Employee of the Year

- Hotel Industry Concierge of the Year, supported by Sparkle Master Drycleaners

- Hotel Industry Environmental Initiative of the Year

- Hotel Industry Food and Beverage Employee of the Year

- Hotel Industry Front Office Services Employee of the Year, suported by New Zealand School of Tourism

- Hotel Industry General Manager of the Year, supported by AHS Hospitality

- Hotel Industry Housekeeper Employee of the Year, supported by Vendella

- Hotel Industry Outstanding Young Hotel Executive of the Year, supported by Sparkle Master Drycleaners

- Hotel Industry Revenue Manager of the Year, supported by ARMA

- Hotel Industry Regional Hotel Employee of the Year, supported by Linenmaster

- Hotel Industry Sales, Marketing & Distribution Employee of the Year

- Hotel Industry Senior Hotel Executive of the Year, supported by Dalman Architects

- Hotel Industry Technology Award, supported by GuestTraction

Note: The Technology Award is new in 2019.

Key dates

18 March 2019 – Nominations open
Choose the categories you wish to enter, read the criteria, then complete the online nomination form, and submit your supporting materials by email.

29 April 2019 – Nominations close
You’ll have until 5pm on 29 April to complete your nomination. There will be no extensions.

4 June 2019 – Finalists announced
If you’re a finalist, we’ll contact you. We’ll also announce the finalists via our normal communication channels.

20 June 2019 – Hotel Industry Gala Dinner
The New Zealand Hotel Industry Award winners will be announced at a gala dinner as part of the Hotel Industry Conference at the Cordis Hotel, Auckland.

If you need more information on the Awards, please contact

Congratulations to the 2018 New Zealand Hotel Industry Award Winners

Hotel Industry Regional Hotel Employee of the Year
Rohan Thakur, Front Office Manager, Te Waonui Forest Retreat, Franz Josef Glacier

Hotel Industry Concierge of the Year
Ingmar Becker, Chief Concierge, Bolton Hotel, Wellington

Hotel Industry Front Office Services Employee of the Year, supported by NZ School of Tourism
Neil Hemraj, Front Office Manager, CityLife Hotel, Auckland

Hotel Industry Housekeeper Employee of the Year, supported by Vendella
Annalise Stewart, Executive Housekeeper, InterContinental Hotel, Wellington

Hotel Industry Food and Beverage Employee of the Year, supported by ServiceIQ
Mick Yuan, Restaurant and Bar Manager, Scenic Hotel Franz Joseph Glacier

Hotel Industry Sales & Marketing Employee of the Year, supported by Fastrack Group
Leigh Higgins, Director of Sales – Corporate and MICE, Sudima Hotels & Resorts

Hotel Industry Administration Employee of the Year
Eugenia Marquez, Marketing Executive, Cordis, Auckland

Hotel Industry Revenue Manager of the Year, supported by ARMA
Roma Patel, National Reservations & Yield Manager, Sudima Hotels & Resorts

Hotel Industry Environmental Initiative of the Year, supported by Skal
Sudima Auckland Airport

Hotel Industry Outstanding Young Hotel Executive
Danielle Davies, Business Development Manager – International, SKYCITY Hotel and SKYCITY Grand Hotel, Auckland

Hotel Industry General Manager of the Year, supported by AHS Hospitality
Richard Bungeroth, General Manager, Te Waonui Forest Retreat, Franz Josef Glacier

Hotel Industry Senior Hotel Executive of the Year, supported by NZ Sotheby's International Realty
Les Morgan, Director of Hotels, Sudima Hotels & Resorts

Hotel Industry Lifetime Achievement Award
Kathy Guy, General Manager, Wairakei Resort/Chateau Tongariro

Arrow ...